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We are no longer using the open message board for CS inquiries. Queries there would skip pages and the board was susceptible to being attacked by macro programs that would create hundreds of identical posts. We will now only respond by e-mail.

There is only one official e-mail from DollShe Craft’ at

It takes 1~2 days for us to process your inquiry. Our response will be delayed on Korean national holidays, Saturdays, and Sundays.

We generally provide a response in 1-2 days for those posts submitted between Monday 9 a.m. and Friday 6 p.m. A response may take longer for those posts submitted between Friday 6 p.m. and Monday 9 a.m. and on Korean national holidays.

We are sorry to bother you but except weekend, if you don’t get any reply form us, your posting could have been omitted so please leave the message again.

If there is any inconvenience or thing to change please let us know, we will try to solve the problem.