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Information of realistic schedule of shipment

Hello, everyone.

Before informing the schedule of shipment, we want to apologize about many times of delayed shipment. We, all workers of Dollshe Craft, are doing our best to solve the problem of delayed shipment. However, it is realistically hard to handle shipments, piled up for a long time, at the same time. all dolls are hand-made, and it is impossible to expect the lifespan of silicon mold. Also, the tiredness of worker should be considered due to work for a long time. They work for 12 hours in a day, and have only a day off on Sunday. They are doing their best even at a bad condition.

The reason why shipment has been dalayed is that we accepted pre-orders without finishing the original form of dolls. It looks like it is done on the photo, but more time than expected has been spent to trim a real original form perfectly. We planed at the first release of doll that lots of parts are made, but we could not finish it in promised time. Therefore, the shipments have been delayed. After we solve the problem of shipment, and we promise that we will not release a doll without finishing the original form of doll. But, order-made BJD is exception because it is made by customer’s ask.

We promised the earliest shipment date for customers because lots of customers asked that they want us to send their dolls ASAP, and claim about the problem of shipment. However, the work schedule has been delayed slowly, and the case of failing shipping on promised date and delaying shipment date has happened. We decided that we cannot solve all problems of delayed shipment at the same time, and if we calculate a real deadline for the production of original form and silicon mold, all the problems can be completely solved on June.

We will find a solution to order and arrive a doll in 2 or 3 months.
Here are the realistic schedules of shipment.
This is an expected period to the shipment of a doll based on the schedule of production for silicon form.
There is a difference in the period, between shipment and arrival depending on other countries’ mailing system, so we set the shipping date as a basis.

A doll is based on shipping date, not arriving date.

List of delayed shipment and expected shipping date

1. 18M Fashion Arsene – start at the beginning of March, and end at the end of March
2. 28M Classic Bowie – start at the end of February, and end at the middle of March
3. 28M Fashion Bowie – start at the end of February, and end at the middle of March
4. 6G Classic Angela – start at the end of February, and end at the middle of March
5. 8B Classic Owen – start at the end of February, and end at the middle of March
6. 24M Classic Vampire Khan – start at the beginning of April, and end at the end of April
7. 18M Classic Mystic Body, Grown Bermann head, Grown Saint head, Grown Bernard head – start at the end of March, end at the end of May due to lots of orders
8. Order-made BJD Leonardo DiCaprio, compatible to 18M Classic Mystic Body – start at the end of March, and end at the end of April
9. Order-made BJD Johnny Depp, compatible to 18M Classic Mystic body – start at the end of March, and end at the end of April
10. Bubble pet Molly – start at the end of March, and end at the end of April
11. 18M Fashion Mystic Body, Grown Bermann head, Grown Saint head, Grown Bernard head – start at the end of April, and end at the end of May, due to lots of orders
12. 24M Fashion Vampire Khan – start at the beginning of May, and end at the end of May
13. 16F Classic Diana – start at the end of May, and end at the end of June
14. 16F Classic Natalie Portman – start at the end of May, and end at the end of June
15. 16F Fashion Diana – start at the middle of June, and end at the end of June
16. 16F Fashion Natalie Portman – start at the middle of June, and end at the end of June.
17. 18M Classic Mystic body, Grown Aramis head, Grown Hound head – start at the beginning of June, and end the end of June
18. 18M Fashion Mystic body, Grown Aramis head, Grown Hound head – start at the beginning of June, and end the end of June

* Other line-ups dolls usually take 2 or 3 months for shipment.
* Expected shipping date can be changed about 1 or 2 weeks.
* Old 18M Classic line dolls are shipped on the middle of March. The 80% of total amount of orders has been shipped.

16 comments

  • I would like to cancel my order then. I have already been 8 months patient for my doll.
    Maybe instead of making new dolls and styles, the ones that have been waiting forever should be worked on.

    I am very unhappy with my whole Dollshe experience and will not be buying again.

    • During the event, shipment has been delayed because of lots of orders more than we expected. Your doll will be shipped soon. Can you wait for a moment?
      It is ous fault, but it is also sad for us that you do not want to order any more.
      We will do our best not to lose customers like you, and this delay will be last time.
      If you want to cancel it and want to get a refund, then we will do it.
      We are sorry about everything.

    • That was final schedule considering all situations of dollshe craft.
      All staffs are working very hard even returning their holidays.
      We will do our best to end this delay as a last time.
      We are thankful and sorry because you concern about our health.
      We will compensate it with good dolls.

  • Even with the delays, it is very good of you to keep up communication like this. Thank you for keeping us informed, and I definitely agree with Elena. Safety and health first; we can wait a bit longer for our dolls.

    • That was final schedule considering all situations of dollshe craft.
      We thought that that is a least manner for people who did not get their dolls in promised period.

      Even though lots of orders have been canceled after the notification of realistic schedule was posted, but we wanted to explain the situation and ask you to understand it.
      We will do our best to end this delay as a last time.
      We are thankful and sorry because you concern about our health.
      We will compensate it with good dolls.

    • The production of doll suppose to start on the beginning of May, and a shipment suppose to start between the end of May and the beginning of June.
      If there is an update, we will let you know.

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