Introduction of the delivery period guarantee system
The start date of the delivery period guarantee system is May 18, 2022.
Previous orders are not included in the delivery delay period.
Guarantee benefits for delayed delivery
Delivery Delays Over 3 Months – 50% Refund
Delivery Delays Over 6 Months – 100% Refund
* For the difference between the delivery period of the limited edition BJD and the regular edition BJD, please refer to the BJD detail page.
* If the delivery period is not met, we will refund and send BJD.
* Refunds will be made if delivery is delayed even by one day.
* Refund date is based on shipping date. Delivery times vary from country to country, so it is not based on the date of receipt.
Please order after confirming the warranty mark for the delivery period.
* The delivery period guarantee system only applies to BJDs with the delivery period guarantee mark.
– The general version of BJD, whose delivery has been delayed so far, is not covered by the delivery period guarantee system.
– The delivery period guarantee system will be applied gradually to the general version BJD from 6 months after delivery of the delayed BJD is completed.
– Discount coupons will be issued for orders that have been delayed until now.
– If the delivery period is exceeded, the customer must apply for a refund directly.
– Orders that have not been directly refunded will not be refunded. It should be checked against the actual final payment date.
– Be sure to email your refund request to email@example.com.
– For installment payments, the delivery period is set based on the final payment date.